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In addition to Service Desk, it is possible to receive customer support via:
- Direct email (support@hypertvx.com)
- Phone (+1.929.277.7519)
- Live Chat (Olark)
Support via phone is recommended to be used if critical issues occur. Issues including system inoperability, lockouts, and system errors are considered critical. For immediate support on issues such as minor system bugs and further guidance through the campaign creation, Direct Email and Live Chat are the best way to go. If the operator is not capable of helping without the aid from the developers, a ticket is open on the client's behalf. From that moment on, the ticket is treated just as if the client would have opened it through Service Desk itself.
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Response and resolution time depends on customer support plan purchased chosen by the client.
Service Level Monitoring
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Customer Support Requests
- Incident
- Problem
- Support
For details regarding each request, click on their respective links to see the section.