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Response and resolution time depends on customer support plan chosen by the client.
Service Level Monitoring
For each customerCustomer's support request, specific metrics are createdrequests are evaluated according to predefined metrics. These metrics are stored computed in real time in the system and are directly measurable can be provided upon client's requests. This allows both HyperTv's customer success team and the client to always improve its services and be compliant with the agreement.
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